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ONLINE ORDERING FAQs

 

Q: How do I place an order?

A: To order a product, visit its product page. Next to the item's price, enter your desired quantity and select the red ADD TO CART button. When a product is added to your cart, you will see a pop-up notification on the top right-hand corner of your screen, underneath the red CHECKOUT button.

Above the red CHECKOUT button, you will see “YOUR CART,” along with the number of items currently in your cart as well as the total cost of your current order (before shipping). Hover over the cart with your mouse to bring up the Mini Cart, which provides a more detailed summary of the products you wish to purchase, including images and product names.

When you are finished shopping, or if you would like to edit your cart, you may click on the red CHECKOUT button. This action will bring you to your Shopping Cart.

From your Shopping Cart, you may edit the quantity of each product you wish to buy, calculate estimated shipping costs to your zip code, and enter any coupon codes or gift cards you may wish to apply to your order. You’ll also be able to view any applicable sales tax, the estimated delivery time, and your order's subtotal.

Should you choose not to make the purchase at this moment, your items will stay in the shopping cart for 3 months. If you wish to continue shopping, simply click the blue CONTINUE SHOPPING button.

If you are ready to proceed with your order, you may checkout one of three ways: click the red PROCEED TO CHECKOUT button to use our 3-step Secured Checkout system, or checkout using PayPal, or checkout using Amazon.

If you click PROCEED TO CHECKOUT, you will be taken to our 3-step 100% secured checkout process encrypted by the Comodo® SSL Certificate. (visit our Privacy & Security Page for more information). Here you will be able to check out as a guest or a registered user.

As a registered user, your checkout process will be even faster and more convenient, because your shipping and billing addresses will be readily available. You will also have easy access to past orders and the ability to reorder. Best of all, you will receive rewards points for every order. Rewards points are good for discounts on your future purchases. Please visit the My Account FAQs section for more info.

During checkout, your order is confirmed and you are billed, starting the process that fulfills the order and ships the products to your desired location.

When you have successfully completed your order, an Order Confirmation screen appears containing your order number, shipping and billing addresses, billing information (including the last four digits of your card), products that were purchased, and total charge. An email confirming the transaction will be sent to the email address that you provided during checkout.

If you choose Paypal checkout, a Thank You screen appears. Paypal will then send an Order Confirmation to the email address you provided.

If you choose Amazon checkout, a Thank You screen appears. Amazon will then send an Order Confirmation to the email address you provided.

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Q: How do I pay for my order?

A: You can check out one of three ways: via the Havahart.com Secure Checkout process, Amazon Checkout, or PayPal.

Havahart.com accepts the following payment methods:

Credit Cards:

  • American Express
  • MasterCard
  • Visa
  • Discover

Debit Cards:

  • MasterCard
  • Visa

All transactions will be charged in U.S. Dollars.

Enjoy 100% secure shopping.

Your credit and debit card information is 100% secured by CyberSource in a PCI-compliant environment, and all personal information is protected by a 128-bit SSL encryption from Comodo®, ensuring a safe, identity-theft free transaction.

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Q: How can I track my order?

A: Visit our Track Your Order page, and enter your order number for the most up to date information on the status of your order.

If your tracking status isn't immediately available, please check again later. You will receive a confirmation email when your order is shipped to you.

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Q: What should I do if I do not receive my order within the estimated delivery timeframe?

A: Sometimes, due to an entry error or incorrect address format, packages come back to us as undeliverable. If you have not received your order or a confirmation within 7 days from the estimated delivery date of its return or refund, please contact us at 1-855-5-HAVAHART.

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Q: What should I do if my merchandise arrives broken or damaged from the carrier?

A: If you receive your order and it is damaged by the delivery company, refuse delivery (if possible) and call 1-855-5-HAVAHART. Please visit our Return Policy page for more details.

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Q: Why do "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?

A: Orders sent via "Next Day Air" and "2nd Day Air" are delivered to you on the next business day or 2nd business day after the day they are shipped. Orders are shipped during business days only - we do not ship during weekends or holidays. Carriers only deliver during business days as well.

Placing your order very late in the day, after the shipping companies have picked up their last shipment, is one factor that can affect shipping time. Also, due to the nature of items in the order, some orders may take longer to put together, pack, and ship than others.

As a rule, you can expect orders shipped "Next Day" to take 2-3 days to arrive, and orders shipped "2nd Day" to arrive within 3-4 days.

Please visit our Shipping Information page for more details.

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Q: How do I redeem a coupon?

A: Periodically, Havahart.com may run percentage (%) discount promotions, dollar ($) off discount promotions, or shipping promotions that require you to enter a coupon code for redemption.

To redeem your coupon, just enter the code provided in the “Coupon Code” section of the Shopping Cart, which appears directly below the “ITEMS IN YOUR CART.” The discount will automatically display after you enter the coupon code.

Coupons/Promos are valid toward the purchase of Havahart® Wild Animal Control products only and do not apply to the purchase of Havahart® Wireless Dog Fence products or accessories. See all Coupon Restrictions »

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Q: Why do I see duplicate pending charges in my credit card account?

A: Depending on your credit card company and/or bank, you may see two line items in your account after your order is placed. This duplication does not mean that your card will be charged twice. Instead, this duplication is reflecting a pending authorization and a pending payment. Once your bank approves the payment (approval can take up to 24 hours after the pending payment is posted) your card will only be charged once. This duplication is quite common and is determined by your bank. Should you have questions regarding the line items in your account, please feel free to contact us or your bank/credit card company for confirmation.

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Q: Do I have to pay sales tax for my order?

A: Havahart.com collects sales tax for online orders in the United States.

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Q: Why am I being told that an item cannot be shipped to me?

A: Due to EPA regulations, some items may not be shipped to all states. If an item is regulated in your state, you will be able to see the following type of state regulation note on the product detail page:

"CANNOT ship to States: AK, CA, CT, DC, DE, HI, IA, ID"

You will still be able to add the item to your cart, but if the zip code you enter at the moment of checkout belongs to a restricted state for the product you are trying to order, you will receive an error message, and the item will need to be removed from your cart before you can proceed to checkout.

At that point you have the following options:

1. Order a similar product that is not regulated in your state

2. Change your zip/postal code and ship it to a different state

If you choose to change your zip code at Step 2 of check out - Shipping & Payment, and the new zip code belongs to a restricted state, the checkout process will stop and you will be re-directed to your cart.

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Q: Do I still receive 10% off my order for being a newsletter subscriber?

A: Instead of offering the 10% newsletter discount, Havahart now offers reward points which can accumulate from a variety of sources: orders, invitations, image submissions, and more.

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