Love the look June 29, 2011

But the Hummers will NOT come!!! Frightened of the sun I think. So bummed as love the design sooo much ! 2 + months trial...giving up..
what a shame!!

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Avant® Garden Consumer Relations Response:

Dear Nancy,

We are sorry to learn you are having a difficult time attracting birds to your Avant® Garden Sun Catcher Hummingbird Feeder (model S05HB).   Hummingbirds are creatures of habit and it can take a while for them to find a newly placed feeder.  Try removing your already established feeders and replacing them with your Sun Catcher Feeder.  Once the hummingbirds start feeding from your new feeder the original feeders can be put back in to place.

For more bird feeding tips please feel free to visit our Learning Center.

We hope you found this information to be helpful.  If you need assistance do not hesitate to contact our Consumer Relations Team at 1-800-800-1819, opt 1.

Best regards,

Liz
Consumer Relations Representative
Woodstream Corporation
Avant® Garden

  dissapointed in customer service June 20, 2011

I ordered the sun catcher hummingbird feeder for Father's Day and had it shipped to my father's house. I filled in the special section to leave a message with the gift and checked the appropriate box. When my father received the gift my message was not enclosed. Wondering who had sent it he called the company for more information. The operator told him it was a complimentary gift from the company for a promotion. I was blown away that the company would take credit for a gift from a paying customer...major fail on the customer service end, first for not enclosing my message and second for taking the credit for the gift. The product itself was fine.

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Perky Pet® Consumer Relations Response:

Dear Mary,

We are very sorry to learn about this experience!  From time to time we will run a promotion similar to what is described however this is clearly not the case in this instance.  This issue has been escalated.  Each of our call center representatives has been informed how to locate gift greetings so this does not happen again. 

We apologize to both you and your father for this belated message:

Happy Father’s Day!!  A little something for your back yard, hope you like it!  Love, Mary.

If you have questions or need assistance our Consumer Relations Team at available at 1-800-800-1819, opt 1.

Sincerely,

Liz
Consumer Relations Representative
Woodstream Corporation