Response From Havahart®
Lauren : Consumer Relations Representative
Thank you for sharing this feedback. Havahart® strives to provide our customers with high-quality traps. We regret that this trap did not meet those expectations and apologize for this experience.
When trapping, it is important to release a captured animal as soon as possible so they do not begin to panic inside the trap. Draping a burlap sack over the trap can help to keep an animal calmer once captured.
We appreciate this feedback and would like to take this opportunity to offer additional assistance. Our traps are covered under a one year warranty for replacement. Please contact our Consumer Relations Team at 1-855-5-HAVAHART (1-855-542-8242) with any questions.